Meet Emilia D’Anzica, MBA, ACC, PMP
Former Silicon Valley Chief Customer Officer, founder of two acquired companies, and Chicago Booth Executive Education instructor. Emilia helps executives and revenue teams grow without losing their footing, or their customers.
Emilia's Bio
Emilia D’Anzica learned customer success before she had a name for it. Growing up in her parents’ pizzeria, she watched the same families return week after week, often with friends in tow. They came for the pizza. They came back because they felt remembered.
She carried that lesson into 25 years of Silicon Valley leadership, building customer success teams from the ground up as CCO and GTM leader at Jobvite, WalkMe, BrightEdge, Chorus, Givelify, and Copper. Then she bet on herself. Her customer success consultancy closed over $1 million in its first year, and within five years she had sold it, along with the academy she built beside it.
Along the way, she learned you don’t have to choose between customers and scale, or between ambition and your own wellbeing.
Today she helps leaders and their teams build growth people keep coming back for.
Behind the Scenes
When she’s not working or traveling the world, Emilia bikes, hikes, or explores Sonoma County, usually with her dog close behind. She’s also a proud mom of two daughters, who taught her more about leadership than any boardroom.
That experience inspired her first book, Pressing On as a Tech Mom: How Tech Industry Mothers Set Goals, Define Boundaries & Raise the Bar for Success, a practical guide for mothers building ambitious careers without losing sight of what matters most.
Real World Expertise, Proven Results
"A truly valuable experience"
Emilia is genuinely inspiring: she fosters a mindset of strategic growth, operational discipline, and real-world application. I’ve already seen tangible results in our GTM planning thanks to her. I highly recommend her for anyone seeking to elevate their leadership, GTM impact, and customer strategy in complex B2B tech environments.
- Todd Palmquist, Sales and Operations Strategist
Emilia knows the demands and stresses we face. Most importantly, she quickly drives for clarity and action. In one short session, we had an action plan. Days later, it was live. We KNOW what we should do... we just need the help to DO it. Highest possible recommendation for Emilia!!
- Shane Correa, Revenue Leader and YC Founder
"Highest possible recommendation"
"Deep expertise"
I had the privilege of working with Emilia D’Anzica during a pivotal growth phase at our company. As we scaled quickly, we turned to her to provide a structured approach, deep expertise in post-sales revenue management, and hands-on coaching, which equipped my team with the necessary frameworks and skill sets to navigate the complexity of the mental health benefits space, resulting in improved customer retention.
- Max Woolf, Enterprise Revenue Leader
"Articulate spokesperson"
Emilia is an articulate spokesperson and effortlessly builds interactivity with audiences when she is addressing a crowd. Emilia also is an effective coach that acts as a role model, teacher and a guide. Finally, Emilia exhibits complete mastery of the Customer Success domain and is an expert at rolling out Customer Success programs that achieve results.
- Scott Gilbert, Award Winning Global Success and Support Leader
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Lessons from 25 years in Silicon Valley on leading well, growing revenue, and staying true to yourself along the way.